Terms & Conditions
Click the “add to cart” button to put the item in your shopping cart, continue shopping if you want to buy more products. You can view and change your shopping cart anytime by clicking the “view cart” button. To finish the purchase click on the “proceed to checkout” button in your shopping cart and follow the instructions on the regarding billing, shipping, and credit card information. Make sure to match the card with the correct billing address! Click "complete" to finish the transaction. An email will be sent to you to confirm the purchase.
We offer free ground shipping within the USA. The shipping charges for international orders are calculated at checkout. All products are shipped from Los Angeles.
We add sales tax for orders shipped within California only. Buyers purchasing goods in other states are responsible for complying with local state tax laws.
Payment and security
We use a secure PayPal shopping cart. All personal information you enter will be processed through a secure server. All major credit cards and other forms of payment are accepted, a PayPal account is not necessary.
Orders are usually shipped within 5 business days.
Return & refund policy
Uness otherwise noted in the product description, items purchased from Gräf & Lantz may be returned within 3 weeks after receipt for exchange or refund only if in original condition including tags and original packaging. Returns must be authorized by Gräf & Lantz. Please contact us at 310-560-2412 or email us at firstname.lastname@example.org. We will issue a RA (Returned Authorization) number which needs to be included on your shipping label. Returns without an RA number will not be accepted. All returns are to be shipped freight prepaid.
Please note: All sales of discounted items are FINAL SALES. No return or exchanges on discounted items.
Sale Price Adjustment Policy
Graf & Lantz offers a sale price adjustment on items purchased up to 10 days prior to the commencement date of a sale. Adjustments must be claimed within 10 days of sale start date. Sale price adjustments will be credited to your Graf & Lantz account in the form of a store credit.
We are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily reduced in price.
No price adjustments are issued 2 weeks after sale.
Changes to terms and conditions