Items purchased from Gräf & Lantz may be returned within 2 weeks after receipt for exchange or refund only if in original condition including tags and original packaging. Shipping charges are not refundable. If your order was shipped for free, the actual shipping charges will be deducted from any balance.
Returns must be authorized by Gräf & Lantz. Please contact us at 310-560-2412 or email us at firstname.lastname@example.org. We will issue a RA (Returned Authorization) number which needs to be included on your shipping label. Returns without an RA number will not be accepted. All returns are to be shipped freight prepaid.